You have 24 hours after ordering to notify us of cancellation or changes to the order prior to the order being processed and shipping. As most orders will ship within 24-48 hours changes need to be quickly communicated to us.
Once an order has been processed and shipped, you must accept delivery of your purchase and then contact Hardscape Depot for a Return Material Authorization Number (RMA#).
Write the Return Authorization number on the box large enough that it is clearly noticeable when it is received by us.
A nominal 10% restocking fee is charged for Ship From Stock returns to cover initial shipping and handling.
All returns must be in their original salable condition with original packaging for a refund to be issued. An in-store credit will be issued for returns not in the same packaging.
The customer is responsible for shipping costs for returns.