HARDSCAPE DEPOT™ Warranty Policies
Hardscape Depot™ (HD) products are manufactured at a higher level of quality than found elsewhere. We warranty our products because we want you to trust the quality of these tools day in, day out.
HD Masonry Tools
With this in mind we feel very comfortable to offer a 1 year warranty on our masonry tools. This does not include normal wear and tear that is expected when using these tools as they were designed only due to failure because of defects in manufacturing.
In the event you believe you have received a defective product just send us a photo showing the defect and we will either replace or refund your money at our discretion.
HD Drill Motor & Bits
We warrant the drill motor for a period of 6 months against operational failure as long as the drill has not been modified or abused.
The core bit carries no warranty because of its intended usage where wear is a normal function of the bit and carbide is prone to breaking if abuse takes place.
HD Exclusive Lighting Products
With HD exclusive lighting products we warrant the powder coating finish for 30 years from the date of purchase against adhesion or performance failure. We warrant the lighting units to be free from defects for a period of 5 years as long as they are powered by DEKOR® transformers. Use of transformers manufactured by other companies will void all lighting warranties.
We will replace any cartridge of our caulking products free of charge if found to be non-operational or unusable for up to 6 months from the date of purchase.
For edging, we warrant the product for a period of 5 years against corrosion or breakage under normal circumstance. We do not warranty damage caused during installation or misuse of its intended purpose.
In some cases the manufacturer's warranty will supersede HD warranty if it benefits the customer.
Responsibility for Shipping Charges
If product needs to be returned ,shipping charges are the responsibility of the customer.
Limitation of Liability
HardscapeDepot’s liability in all cases shall be limited to repair or replacement of the defective parts only. This product warranty excludes any costs associated by homeowner or contractor for removal or reinstallation of replacement products. Damages resulting from misuse, abuse, alteration, negligence, acts of God or accidents are not covered under this warranty.
EXCEPT AS OTHERWISE PROVIDED, HardscapeDepot MAKES NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE.